Viennale - breakdown and lack of information

... sorry, just needing a valve here - Vienna's international film festival started its ticket sale yesterday, which ended up being a total mess and maze, really, everybody willing and wanting to buy tickets found themselves in a seemingly Kafka-esque setting...

... the online ticket sale had broken down (or: never started), phone lines were CONSTANTLY busy and people queuing at the Generali centre (for example) WITHOUT having drawn a number were told by supervisors that they DID NOT NEED TICKETS to queue, only to be informed - TWO HOURS LATER - that actually no, they had to go home again...

...that's what I call a relaxing Saturday afternoon, no?

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